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Legal Terms for Your Account

We keep the legal side of your account plain: who can access it, what data we keep, and how you ask for changes without chasing hidden clauses.

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What This Policy Covers

cabangsemar Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy starts with location: access depends on local law and is available only where local law permits. Before any account or wallet action, we check the details you send against the profile, so the record stays clean if you later ask for a correction. When

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a DANA, OVO, GoPay, or QRIS name does not match the account name, we pause the request and ask for a matching record through the same account. We also use cookies for login state, device memory, and risk checks. Retention follows the minimum period needed for
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disputes, audits, and account safety, after which we remove or anonymise data when the law allows. If you need a copy of stored data or want a field changed, send the request through support and we verify it before any edit.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

How to Reach Our Legal Team

For legal requests, use live chat or email so we can match your account and log the case.

Live Chat Use live chat for account access blocks, name mismatches, or a correction request. We can see the case faster there, and we will ask for the same account email before we change any record.

Email Send the legal question by email when you need a written trail. Include the account name, the device you use, and the DANA, OVO, GoPay, or QRIS reference that helps us match the file.

WhatsApp Message WhatsApp for quick follow-up after a support case is open. We use it to confirm documents, explain the next step, and keep the same case number until the request is closed.

DATA HANDLING

Data, Cookies, and Access Control

We handle legal data with a small-record approach: keep what the account needs, separate it from marketing contact, and limit access to staff who handle verification.

Data records

We keep only the details needed to match your account, your wallet name, and the device trail. Access is limited to staff who handle verification, dispute checks, and the record changes you request.

Cookies

Cookies remember login state, language choice, and device trust. If you clear them in Chrome, Safari, or your phone browser, you may need to sign in again before the account step continues.

Account security

On mobile, open Menu > Account > Security; on desktop, use Profile > Security. From there you can change the password, end active sessions, and check the last login time on your account.

Retention

We keep legal logs only for the period needed for safety checks, dispute handling, and required audits. After that period, we remove or anonymise the record when the law allows it.

Change requests

When you want a correction, send it from the same account and include the exact field that needs editing. If the name on DANA, OVO, GoPay, or QRIS differs, we ask for a matching record first.

Access requests

To ask what we hold, use live chat or email and request the data categories tied to your account. We verify ownership first, then send the answer in a format you can read and keep.

Common Questions About Legal Terms

These are the legal questions we hear most when you want to open an account, check stored data, or correct a record. We keep each answer tied to the account trail, the device you use, and the payment name that appears on DANA, OVO, GoPay, or QRIS. If your case needs a manual check, our support team handles it in the same queue during listed hours.

You can open one only when local law permits access where you are. We still check the account name, device record, and payment rail before moving ahead, so the legal trail stays aligned.

If the name on DANA, OVO, GoPay, or QRIS does not match the account, we pause the action and ask for a matching record through support before we continue.

Yes. Ask through live chat or email, and we will send the categories linked to your account, such as login logs, payment references, and support history, after we verify ownership.

Open Menu > Account > Security on mobile or Profile > Security on desktop, then send the correction from the same account. We confirm the change only after the record checks out.

We keep legal records only for the period needed for account safety, dispute handling, and required audits. After that, we remove or anonymise what the law no longer requires us to hold.

Live chat and email handle legal requests from 09:00-23:00 WIB. Include your account email and the exact field you want changed so we can match the request quickly.

You can move between phone and desktop, but the same legal checks still apply. If a new device triggers verification, complete it first, then continue with any data or access request.

Legal Terms for Your Account

How to Reach Our Legal Team

Data, Cookies, and Access Control

Data records

Cookies

Account security

Retention

Change requests

Access requests

Common Questions About Legal Terms

01 Who can open an account here?

02 What if my payment name does not match?

03 Can I ask what data you keep?

04 How do I change my account details?

05 How long do you store legal records?

06 Which channel handles legal requests?

07 Can I switch devices without repeating checks?

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