Reference

cabangsemar Privacy Policy for Your Account Data

We keep this page focused on the data we need to open, verify, and service your account.

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cabangsemar cabangsemar Privacy Policy for Your Account Data
CONTACT PATHS

How to Reach Us

If you want a copy, correction, or deletion request, start with live chat or email and we will match it to your registered number.

Live Chat Use live chat for fast privacy questions about your account data, cookie settings, or a correction request. We answer from 09.00-21.00 WIB and may ask you to confirm the registered mobile number before we move forward.
Email Request Send a written request if you want a copy of your data, an update to your name, or a note about payment records from DANA, OVO, GoPay, or QRIS. Please include your registered email and phone number.
Account Inbox If you are already signed in, send a message from the account inbox so we can link the request to your profile faster. That path is useful when you cannot access email or need a follow-up record.
HANDLING RULES

How We Handle Privacy

We handle privacy in small, visible steps: collect the minimum, store it with access controls, and trim old support logs once they stop serving account work.

Data Minimization

We only ask for the details needed to open, verify, and service your account. That usually means your name, contact number, email, and the payment reference attached to DANA, OVO, GoPay, or QRIS.

Cookie Control

Cookies keep your language choice, browser session, and device preference in place while you move between pages. You can clear them in your browser settings, then sign in again if you want a fresh session.

Login Checks

When a login comes from a new phone or desktop, we may ask for a code sent to your registered number before we show account data. That step helps us block access from the wrong device.

Payment Matching

For DANA, OVO, GoPay, and QRIS, we keep only the reference details we need to match a deposit or withdrawal. Full wallet access stays outside the account record, and masked logs are used for support.

Retention Rules

Support logs stay only as long as they are needed for account administration, dispute handling, or required recordkeeping. After that, we remove or anonymize them according to our internal schedule and the law that applies.

Change Requests

Use live chat, email, or the account inbox to ask for a correction. Tell us the exact field you want changed, and we will verify it against your registered details before we update the record.

Questions About Your Data

These are the privacy questions we hear most often when you open an account, move between devices, or send a payment reference. We keep the answers tied to the real steps you take: login, cookie use, correction requests, retention, and access checks under local law. If your case needs a manual look, we will ask for the smallest confirmation we need and keep the rest closed.

We ask for your name, email, mobile number, and device details when you open an account. If you later share a payment reference from DANA, OVO, GoPay, or QRIS, we use it only to match the transaction and service your request.

We keep only the reference data needed to reconcile deposits or withdrawals and to answer a support request. Full wallet login details stay outside our record, and only staff handling your case can see the masked trace.

Yes. Send the exact change through chat or email, then confirm the registered phone number or email. After we verify the request, we update the field or remove the data where the law and our recordkeeping rules allow it.

We keep data only while it is needed for account administration, payment matching, dispute handling, or required recordkeeping. After that period, we remove or anonymize it according to our internal schedule and local law.

Cookies remember language choice, sign-in state, and device preference so you do not repeat the same steps on every visit. You can clear them in your browser settings, then sign in again if you want a fresh session.

Yes, when local law permits. If a region setting or device check blocks access, we will not ask you to bypass it; we will only process the account steps that are allowed in your location.

Use live chat, email, or the account inbox. If the request is sensitive, start with the inbox so we can verify the profile first and keep your personal details out of the wrong thread.

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